ANZ customers left cashless

One of the nation’s biggest banks and the only of the big four banks with ApplePay has experienced severe problems leaving customers unable to access their accounts.

Some customers are also experiencing issues paying for transactions over $200 using ANZ cards or withdrawing more than $200 from ATMs.

Outraged customers are fuming over the fail with some even waiting at check-outs to pay for goods but unable to do so.

The bank’s internet banking, ANZ app, grow app and goMoney facilities have been down since this morning and through to late afternoon.

Social media channels have been bombarded with furious customers caught short by being unable to pay and being forced to have to visit bank branches to view their account information.

One customer, Rachel Hinds, posted on the site’s Facebook page: “ANZ get your app and website together. I’ve been standing at the front of my local Coles waiting to pay for my groceries.”

When contacting the call centre she said there was a two hour wait and she was forced to run to a branch to withdraw money over the counter.

ANZ customers have been left stranded after the bank’s online systems failed.

ANZ customers have been left stranded after the bank’s online systems failed.Source:istock

ANZ branches have been inundated across the country with customers trying to access their funds.

But an ANZ spokesman said, “We discovered a technical fault affecting some of our systems, including internet banking, goMoney and the ANZ app late this morning.”

“It also means customers currently cannot make transactions of more than $200 across ATM, eftpos or mobile payment apps such as Apple Pay.”

Another customer Chantelle Ashley Hadfield posted: “Considering how often you apparently do ‘maintenance’ on your systems in the middle of a Thursday afternoon your whole entire systems decides to be down,’’ she wrote.

“No one can access money at all not even from an ANZ branch.

“As of today I will be looking for a new bank.”

Another customer, Kate McPherson posted, “Currently stuck at the tyre shop with four new tyres on my car but can’t pay for them.”

ANZ confirmed at 4pm the problems had finally been resolved.


Supplied video obtained Tuesday, March 20, 2018 of ANZ’s head of home loan products Sarah Stubbings speaking at the banking royal commission which heard some ANZ customers had been paying too much interest on their home loans for a decade before the bank refunded $69 million to hundreds of thousands of people. Counsel assisting the commission Albert Dinelli says some customers had to wait 10 years for a refund of an amount they should never have paid. “That’s not good enough is it, to have an issue that’s only resolved after that period of time for customers?” Mr Dinelli ask Ms Stubbings. “We had not done anything like that of that nature before,” Ms Stubbings said. “And it took us longer because we were learning and we didn’t have things in place like remediation frameworks.” (AAP Video/Supplied/Royal Commission(AAP Video/Supplied/XXXX) NO ARCHIVING, EDITORIAL USE ONLY

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