NATIONAL Australia Bank customers are now able to withdraw cash from ATMs and make EFTPOS transactions after the bank experienced a service outage this morning.
It’s not known what has caused the issue, however chief customer service officer Andrew Hagger urged NAB customers to continue to use branches until systems were back online.
“We’re currently experiencing an outage, which means NAB customers cannot use their NAB cards in ATMs or the EFTPOS terminals.
“This is also affecting NAB merchant terminals and HICAPS.
“It’s important for customers to know that our branches are open and you can get assistance here.”
Sorry everyone, we’re experiencing problems with some of our systems – we’re working to fix it ASAP we’ll keep you posted
— NAB (@NAB) October 10, 2016
“We’re working hard to fix this problem and we’re very sorry for the trouble this is causing.
“Our people in our branches will do their best to help you today.
“We will continue to provide customers with regular updates.”
It’s understood the outage started around 11am AEST.
Disgruntled customers have vented their frustration over Twitter, with some complaining of 20 minute wait times at bank branches.
#NAB EFTPOS is down everywhere in town. Have to go old skool. Happy customers.. not #retailsydney
— Dame Cowgurl (@CowgurlHaynes) October 10, 2016
#nab @NAB super fun times lining up in the bank to get cash out today… happy Monday ?
— Megan Rae Burke (@meganraeburke) October 10, 2016
During last week’s parliamentary inquiry into the banking system, NAB chief Andrew Thorburn promised to keep a sufficient number of ATMs across its national framework, even though usage of the cash terminals are in decline.
The House of Representatives economics committee was told bank customers are using different means for their day-to-day banking such as mobile devices for transactions and ‘tap and go’, as well as getting cash from retailers, such as supermarkets.