NATIONAL Australia Bank says their services are coming back online after being hit by a third systems outage in a week.
Customers were left unable to access internet and mobile banking.
The lender, whose ATMs, payments and online and mobile banking services have suffered across two previous incidents, was forced to issue another apology to furious customers.
In a statement NAB said things are finally back on track.
“NAB services are back online following an outage earlier today.”
“There may be a delay in the receiving of some payments and we’re working to process these as soon as possible.
“Thank you to our customers for your patience, we understand that this has been inconvenient.
“Our teams are working hard to monitor our services and ensure the stability of systems for our customers.
“A thorough review of the issues that have arisen in the past week is underway.
“We are committed to improving the performance of our technology and investing in our systems.
“While the number of issues that impact our customers has declined in recent years, any outage is one too many and every day we focus on finding ways to improve how we serve our customers.
“Any customers needing help can contact us at firstname.lastname@example.org”
Angry customers took to Twitter to vent their frustrations at the situation.
What is going in with @NAB- u guys are as incompetent as @Telstra. Get it together quickly!! #fail
— DJ Dinny (@Dinny30) October 11, 2016
@NAB just when I thought you had it under control. Yesterday, I had to walk away from my groceries. Today, I can’t pay for my car service.
— Elijah Morrison (@ElijahMorrison2) October 11, 2016
@NAB how come this keeps happening??!! It’s very frustrating!!
— Kylie Browne (@BrowneKylie) October 11, 2016
@NAB embarrassing for NAB 2 have these issues day after freakin day ? inconvenient 2 customers placing people in awkward situations ?
— amjulie (@amphoenixmoon) October 11, 2016
Just yesterday the bank suffered an outage leaving customers unable to access services.
During last week’s parliamentary inquiry into the banking system, NAB chief Andrew Thorburn promised to keep a sufficient number of ATMs across its national framework, even though usage of the cash terminals are in decline.