Westpac branches hit by outage

Westpac branches are having to manually process transactions. Photo: Hollie Adams

COMPUTER systems in Westpac branches across the country are down this afternoon, with staff forced to resort to manually processing customer transactions.

There is no estimation as to how long the systems will remain down, according to the banking giant, leaving some customers without access to funds deposited in branches on Monday.

Mobile and internet banking and ATMs, used by the vast majority of customers, are unaffected.

However, customers waiting on manually deposited funds or home loan settlements have been left unable to access funds.

On social media, Westpac said there was “no ETA” on when the problem would be rectified.

The outage comes three months after a glitch in late November stopped online and mobile banking platforms from processing payments or showing correct balances for nearly a week.

The bank is currently in the midst of a three year transformation of its IT systems.

Some angry customers have taken to social media to complain, one saying his home loan was due for settlement today.

About author